Privacy Policy – Medstream.global
Effective Date: [1-1-2023]
Medstream.global (“we,” “us,” or “our”) is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile app, or telemedicine services.
1. Information We Collect
- Personal Information: Name, email, phone, date of birth, payment details, and login information.
- Health Information: Medical history, prescriptions, health records, doctor-patient communications, diagnoses, and treatment plans (if applicable).
- Technical Data: IP address, device type, browser information, and browsing activity.
2. How We Use Your Information
- Provide and improve telemedicine consultations.
- Verify identity and process secure payments.
- Send appointment confirmations, reminders, and health updates (if consented).
- Comply with legal and regulatory requirements (HIPAA, GDPR, etc.).
3. Data Sharing & Disclosure
- With licensed healthcare providers for treatment purposes.
- With payment processors (e.g., Stripe, PayPal) for transactions.
- With legal authorities if required by law or in cases of public health risks.
- With trusted third-party vendors for service operations (under confidentiality agreements).
4. Data Security Measures
- Encryption of all stored and transmitted medical data.
- Multi-factor authentication (MFA) for user accounts.
- Regular security audits and monitoring against breaches.
- Restricted access to health records for authorized staff only.
5. Your Rights & Choices
- Request access, correction, or deletion of your data.
- Withdraw consent where applicable.
- Opt-out of non-essential marketing communications.
- Request a copy (data portability) of your medical records.
6. Cookies & Tracking
- Essential cookies for login, session management, and security.
- Analytics cookies (e.g., Google Analytics) for service improvements.
- Session storage to keep consultations active.
- You can manage cookies through your browser settings.
7. Policy Updates
- We may update this Privacy Policy periodically.
- Updates will be posted with a new “Last Updated” date.
- Continued use of Medstream.global constitutes acceptance of changes.
8. Contact Us
For privacy-related inquiries, please contact us at:
Email: support@medstream.global
