Terms and Conditions – Medstream.global
Effective Date: [1-1-2023]
Welcome to
Medstream.global. By accessing or using our platform to book or attend online medical appointments, you agree to the following Terms and Conditions. Please read them carefully before using our services.
1. Definitions
- “Platform” refers to Medstream.global website and related services.
- “User” refers to any individual accessing or using the Platform, including patients and healthcare professionals.
- “Healthcare Provider” refers to licensed doctors or specialists offering consultations through the Platform.
- “Appointment” refers to any online medical consultation booked through the Platform.
2. Scope of Services
- Medstream.global provides an online platform to connect patients with licensed healthcare providers for virtual consultations.
- We are not a medical practice. All medical advice, diagnosis, or treatment is the responsibility of the healthcare provider.
- Services are available based on provider availability and subject to applicable regulations.
3. Eligibility
- Users must be at least 18 years old to book appointments.
- Minors may use the Platform only with parental or guardian consent.
- By booking an appointment, you confirm that the information you provide is accurate and complete.
4. Appointment Booking & Payments
- Appointments can be booked online through our Platform.
- Full payment is required at the time of booking, unless otherwise stated.
- Prices are displayed in local currency and may be subject to taxes or processing fees.
- Medstream.global does not guarantee availability of a specific provider.
5. Cancellations & Refunds
- Users may cancel or reschedule appointments within [insert policy, e.g., 24 hours] before the scheduled time.
- Cancellations after this period may be non-refundable.
- Refunds, if applicable, will be processed back to the original payment method within a reasonable timeframe.
6. User Responsibilities
- Users must ensure a stable internet connection and appropriate device for video consultations.
- Users are responsible for providing accurate health history, symptoms, and medical records.
- Misuse of the Platform, including abusive behavior toward providers, may result in suspension of access.
7. Healthcare Provider Responsibilities
- Providers must be licensed and comply with all applicable laws in their jurisdiction.
- Providers are solely responsible for the quality, accuracy, and appropriateness of medical advice given.
- Medstream.global is not liable for any medical outcomes, diagnoses, or treatment decisions.
8. Privacy & Data Protection
- Medstream.global is committed to protecting your personal and medical information.
- All data is processed in compliance with applicable data protection laws.
- Please refer to our Privacy Policy for more details on how we collect, store, and use your data.
9. Limitation of Liability
- Medstream.global acts only as an intermediary between patients and providers.
- We do not provide medical advice, treatment, or prescriptions.
- We are not liable for any direct, indirect, incidental, or consequential damages arising from use of the Platform or reliance on provider advice.
10. Intellectual Property
- All content on the Platform, including logos, text, graphics, and software, is the property of Medstream.global and protected by copyright laws.
- Users may not copy, reproduce, or distribute Platform content without written consent.
11. Governing Law & Dispute Resolution
- These Terms and Conditions are governed by the laws of [Insert Jurisdiction, e.g., UAE].
- Any disputes shall be resolved through negotiation and, if necessary, arbitration or courts of competent jurisdiction.
12. Changes to Terms
- Medstream.global reserves the right to update or modify these Terms at any time.
- Users will be notified of material changes, and continued use of the Platform constitutes acceptance of updated Terms.
13. Contact Us
For questions regarding these Terms, please contact us at:
Email:
support@medstream.global
